THE ELEVATED FINDS CUSTOMER CARE
Shopping FAQ
Everything you need to know about live sales, sizing, shipping, and shopping with us.
Live Shopping
How do your weekly live sales work?
Join us on Facebook for our live shopping events. We share details about each piece, including size and price. Follow the claiming instructions given during the sale, and ask any questions before purchasing.
How do I find out when you're going live?
Follow The Elevated Finds on Facebook for live-sale announcements, or sign up for text alerts so you can hear about upcoming events.
Do sold-out items come back?
Most of our resale pieces are one of a kind, so restocks are not guaranteed. If you see something you love, don't wait too long!
Sizing & Item Details
What sizes do you carry?
Our assortment varies, with finds ranging from smaller sizes through plus sizes. Shop by size on each collection page to see what is currently available.
How do I know whether an item will fit?
Start with the size, stretch, and fit notes listed for that individual piece. Clothing brands vary, so the actual garment description matters more than a general size conversion. Feel free to ask questions during live sales before claiming.
Are your pieces new or pre-loved?
The Elevated Finds is a resale boutique. Inventory can include new-with-tags, new-without-tags, and pre-loved fashion. Review the details provided for each item or ask during a live sale about its condition.
Orders & Shipping
How much is shipping?
We offer $8.95 flat-rate shipping on all orders.
When will my order ship?
We strive to ship within 2–3 business days. Some boutique collection items may take 5–7 business days to process. Weekends and postal holidays do not count as business days. You'll receive tracking information by email once your order ships.
What if my package is lost or marked delivered?
Once the carrier marks a package delivered, The Elevated Finds is not responsible for missing, stolen, or misplaced packages. If your package appears lost or is damaged in transit, we can help you locate it or file a carrier claim. Please see our Shipping & Returns policy for the full details.
Returns & Payments
Can I return or exchange a piece?
Because we are a resale boutique, all sales are final. We do not accept returns or exchanges. Please review the item details and ask questions before purchasing.
What if my item arrives damaged due to an error on your end?
Email Shop@TheElevatedFinds.com within 3 days of delivery. Include your order number, clear photos of the damage, and a brief description of the issue. Claims submitted after the 3-day window cannot be accepted.
Can I pay with Sezzle?
If Sezzle is offered at checkout, your order must total at least $35 before taxes and shipping to qualify. You can add another find if your order hasn't reached the minimum.
How do I contact your boutique?
Visit our Contact page or email Shop@TheElevatedFinds.com with your question and your order number if applicable. We're happy to help.